Terms of Service

The services available on the platform are provided by:

• Business name: Mateusz Ciesielski
• Address: ul. Górki 19C/47, 60-204 Poznań
• Tax ID (NIP): PL6722029950
• Contact: Contact form

By using the Tarotly website ("Platform"), you agree to comply with these Terms of Service ("Terms"). If you do not agree with any of the provisions, please do not use the Platform.

The Platform is intended exclusively for persons aged 18 and over.

By using the Platform, you confirm that you are of legal age and have full legal capacity. Minors may not use the services offered by the Platform.

Tarotly offers AI-generated Tarot card interpretations, horoscopes, and other esoteric and entertainment content.

Important: All services and content provided by the Platform, including Tarot readings and horoscopes, are intended for entertainment purposes only. This information does not constitute and should not be treated as a substitute for professional advice (medical, legal, financial, psychological, etc.). Decisions made on the basis of content from the Platform are your sole responsibility.

The principles for processing the personal data of Platform users are described in detail in our Privacy Policy.

By using the Platform, you agree to the processing of your personal data in accordance with the Privacy Policy and the provisions of Regulation (EU) 2016/679 (GDPR).

To access certain features, such as saving readings, you must create an account. You are responsible for maintaining the confidentiality of your password and for all activities carried out on your account. You agree to provide accurate information when registering.

Some services on the Platform are paid. Users may purchase coins (virtual currency), which can then be used to access paid features.

• Prices: Coin and package prices are shown on the purchase page and are denominated in Polish złoty (PLN).
• Payment methods: Payments are processed by the third-party payment service provider Tpay. We accept credit/debit card payments, bank transfers, and other methods available in the Tpay system.
• Purchase procedure: After selecting a coin package and clicking "Buy coins", you will be redirected to the secure Tpay payment page. Once payment is successfully processed, coins will be added to your account immediately.
• No coin refunds: Purchased coins are non-refundable and cannot be exchanged for cash. Coins may only be used on the Platform in accordance with their intended purpose.

Under consumer protection law, you have the right to withdraw from a contract within 14 days of its conclusion without giving any reason.

Loss of the right of withdrawal for digital content:

For services involving the delivery of digital content (such as AI-generated Tarot readings, interpretations, and horoscopes) that is not supplied on a tangible medium, you lose the right of withdrawal once performance of the service has begun (i.e. once a reading, interpretation, or other digital content has been generated).

Before you begin using a paid digital service, you will be asked to consent to the immediate commencement of the service and to acknowledge that you accept the loss of your right of withdrawal. This means that once paid digital content has been generated (e.g. a Tarot reading), you will not be able to request a refund.

How to exercise the right of withdrawal (if service has not yet commenced):

To withdraw from a contract, you must inform us of your decision by means of an unequivocal statement via the contact form available on the site. In such a case, we will refund all payments received from you without undue delay and no later than 14 days from the date on which we were informed of your decision to withdraw.

By using the Platform, you agree not to:

• Use it for any unlawful purposes.
• Disrupt the operation of the Platform or its servers.
• Attempt to gain unauthorised access to any part of the Platform.
• Post offensive, hateful, or vulgar content.
• Use the Platform in a way that may damage, disable, overburden, or impair its operation.
• Copy, modify, distribute, or use Platform content for commercial purposes without the written consent of the administrator.

All materials available on the Platform, including but not limited to texts, graphics, logos, icons, images, audio and video clips, source code, and software, are the property of Mateusz Ciesielski or its licensors and are protected by copyright, trademark, and other intellectual property laws.

Brand and logo rights: The name "Tarotly", the logo, and all related trademarks are reserved. Their use without the written consent of the Platform administrator is prohibited.

Licence for generated content: Content generated for you by the Platform (such as Tarot readings, interpretations, and horoscopes) may be used by you solely for private, non-commercial purposes. Reselling, publishing, distributing, or using such content for commercial purposes without the prior written consent of the Platform administrator is prohibited.

You may delete your account at any time by contacting us via the contact form available on the site. Upon receipt of your request, we will delete your account and personal data within 30 days, unless the law requires us to retain them for longer.

Account deletion by the administrator: We reserve the right to block or delete the account of any user who:

• Violates the provisions of these Terms.
• Uses the Platform in a manner contrary to the law or to good conduct.
• Takes actions that may harm the Platform or other users.
• Has not used the account for a period of more than 24 months (inactive account).

In the event of account deletion by the administrator due to a breach of the Terms, any unused coins are forfeited without refund.

The Platform is provided "as is". We make no warranties, express or implied, as to the accuracy, reliability, or completeness of the content. To the fullest extent permitted by law, we exclude our liability for any damages arising from the use of the Platform.

The administrator is not liable for:

• Decisions made by users on the basis of content provided by the Platform.
• Technical issues, including interruptions to Platform access caused by factors beyond the administrator's control.
• Data loss resulting from hardware failure, software failure, or third-party actions.
• The actions of third parties, including payment service providers.

If you are dissatisfied with the quality of services or have other concerns about the Platform, you may submit a complaint:

• How to submit a complaint: Complaints may be submitted via the contact form available on the site.
• Complaint content: A complaint should include:
  • Your name and contact details
  • Description of the issue or concerns
  • Date the issue occurred
  • Transaction number or other details enabling identification of the matter
  • Your expectations (if applicable)
• Response deadline: We undertake to process complaints within 14 business days of receipt. You will be notified of the outcome electronically.
• Response: The response to the complaint will be sent to the contact address provided in the complaint form.

Under Regulation (EU) No 524/2013 of the European Parliament and of the Council, consumers may use the online dispute resolution platform (ODR platform) available at: https://consumer-redress.ec.europa.eu/

The ODR platform is an access point for out-of-court methods of resolving consumer disputes arising from online sales contracts or service contracts concluded between consumers and traders established in the EU.

We reserve the right to amend these Terms at any time. Users will be notified of material changes via an announcement on the Platform's home page or by email to the address linked to their account.

Changes to the Terms take effect 14 days after publication. Continued use of the Platform after the changes take effect constitutes acceptance of those changes. If you do not agree to the changes, you should stop using the Platform and delete your account.

Matters not governed by these Terms are subject to applicable Polish law, in particular:

• Consumer Rights Act of 30 May 2014
• Act of 18 July 2002 on the Provision of Electronic Services
• Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR)
• Civil Code

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in force.